How Use of Walkie Talkies is Helping Restaurants Serve More Customers?

It is an absolute imperative for restaurants (quick service chains or fine dining) to ensure they serve more customers and also deliver customer delight. To achieve these goals effortless coordination is of utmost essence. These days Restaurants is investing a lot in technology be it for bookings, reservations, order processing, billing, loyalty programs and much more. But when it comes to coordinating between internal teams at operational level a lot of aspects are not yet automated which can have a huge bearing on operational efficiency as well as increasing the number of customers served per business day. Incorporating a Walkie Talkie in automating such operational aspects is a proposition that every restaurant business ought to consider.

Here are 3 operational cases where Walkie Talkies can be efficiently leveraged

Efficient Queue Management

There are a lot of days and hours which are generally peak period for Restaurants when they are invariably fully booked. Usually, this happens on the weekends and under such circumstances Vertel’s short range Walkie Talkie can be a vital asset. Restaurants, of course, want to serve as many people as they possibly can since the competition is rather high in this industry. Thus, whenever a Restaurant gets a new customer out in the waiting for a communication to be made from the waiting podium to someone on the inside who then provides the status of availability inside it inevitably is a sign of inefficient Queue Management. It does not make sense to keep going and checking for availability as it leads to inefficient Queue management. Hand-held license free Walkie Talkie like Vertel’s Team Talky allows efficient relaying of current table availability and can save as much as 10% of time and effort of your Reservation staff. It effectively establishes an effective Queue Management system.

Reducing turnaround time in Communicating Orders

The traditional way to communicate orders in restaurants has been a case where the waiting staff goes way back to kitchen and relays it to them on a piece of paper or verbally communicates to them. This has been there from the medieval era and this ought to change. Another way is famed KAN-BAN method where one waiting staff communicates through signs to another waiting staff who is close to the kitchen and he/she relays it further. But this requires very high degree of training to pull off and have high chances of errors as well. This can also lead to customers being served erroneous order which is a disaster in the restaurant industry. Moreover, it also has a sort of chaos element that diners are not looking for. People look to eat in peace and thus, communications should be fast and accurate without causing too much ruckus, thanks to the wireless Walkie Talkies this is possible. All Restaurants need are Walkie Talkies having 2 way mode of communication having long battery life. Of-course waiting staff will have them and one designated for kitchen area and every restaurant can effectively reduce turnaround time in communicating orders to close to zero.

3) Increased Sales

As we have highlighted in the above point as well Walkie Talkies not only ensure Efficient Queue management but also reduce turnaround time in order processing. What it effectively does is allows Restaurants serve more customers every business day thus ensuring increased sales. So these 3 use cases effectively demonstrate how Restaurants can increase their sales and a better turnover by just investing in something as simple as Walkie Talkies. It can also lead to improved morale and work environment in Restaurants as it ensures hassle free effortless communication and we definitely recommend investing in a Walkie Talkie for business use.